Privacy Policy

Effective date

This Privacy Policy is effective from June 5, 2026. It applies to this website, online inquiries, LINE messages, phone calls, email communication, and document support handled by AW Business Service Pattaya.

Who we are

AW Business Service Pattaya provides visa services, work permit support, business registration, accounting, tax filing, legal consultation coordination, translation support, and personal document services. For privacy matters, you can contact us at LINE @awbizpattaya, email info@awbizpattaya.com, phone 086-322-0030, or our office at 399/19 Moo 6, Pornprapanimit Rd., Nongprue, Banglamung, Chonburi 20150 Thailand.

Personal data we may collect

We may collect contact details such as your name, phone number, email address, LINE account, preferred language, and inquiry details. When you ask us to review or prepare documents, we may receive passport information, visa pages, work permit details, company documents, tax records, address documents, family documents, driving license information, photographs, signatures, payment records, and other information needed for the service you request.

Our website may also collect basic technical data such as device type, browser, approximate location, pages viewed, referral source, and cookie consent status. Analytics and marketing cookies are used only after you choose to accept them through the cookie banner.

How we collect data

We collect personal data when you contact us through LINE, phone, email, website forms, in-person consultation, or when you send documents for review. We may also receive information from your authorized representative, employer, company officer, accountant, translator, or government authority when it is necessary for the service.

Why we use personal data

We use personal data to respond to inquiries, check service eligibility, prepare document lists, arrange appointments, submit or support applications, communicate with you, issue invoices or receipts, comply with accounting and tax duties, maintain business records, improve our website, prevent fraud, and protect our legal rights.

Legal basis under PDPA

Depending on the situation, we may rely on contract necessity, legitimate interest, legal obligation, consent, vital interest, or another lawful basis allowed by Thailand's Personal Data Protection Act. Where consent is required, you may withdraw it later, but withdrawal may affect services that depend on the relevant information.

Sensitive personal data

Some documents may contain sensitive personal data, such as health information, biometric data, religion, marital information, family information, or criminal record details. We only request sensitive information when it is necessary for a specific service, required by an authority, or when you clearly authorize us to use it for your case.

Cookies, analytics, and marketing tools

Necessary cookies help the website remember your cookie choice and keep basic features working. If you accept optional cookies, the website may use Google Analytics 4 to understand website performance and Meta Pixel to measure advertising performance. If you reject cookies, these optional tracking tools should not load from this website. You can change your choice by clearing browser storage or using the cookie controls when shown.

Who we may share data with

We may share relevant data with immigration offices, labor offices, Revenue Department, Social Security Office, Department of Business Development, banks, translators, accountants, lawyers, IT providers, website hosting providers, payment providers, delivery providers, and other parties needed to complete your requested service or comply with law. We do not sell personal data.

International transfers

Some tools we use, such as email, cloud storage, analytics, website hosting, or communication platforms, may process data outside Thailand. Where cross-border processing is involved, we aim to use reputable providers and reasonable safeguards appropriate for the service.

Retention period

We keep inquiry records for up to 2 years unless a longer period is needed for follow-up, dispute handling, or legal compliance. Service files, accounting records, invoices, tax records, and company records may be kept for up to 10 years or longer if required by law, authority request, or an active dispute. Cookie consent records may be kept for up to 12 months before asking again.

Your rights

You may request access, correction, deletion, restriction, objection, data portability, withdrawal of consent, or information about how your personal data is used. We may need to verify your identity before responding. Some requests may be limited where we must keep data for legal, tax, accounting, authority, or dispute reasons.

Security

We use reasonable administrative, technical, and physical measures to protect personal data, including limiting access to service files, using secured business accounts where practical, and sharing documents only with parties who need them for the service. No online system is risk-free, so clients should avoid sending unnecessary sensitive documents.

Data breach handling

If a personal data breach creates a risk to your rights or freedom, we will review the issue, take appropriate containment steps, and notify affected clients and/or the relevant authority when required by law.

Third-party websites

This website may link to LINE, Google Maps, payment pages, social media, or government websites. Their privacy practices are controlled by those third parties, not by AW Business Service Pattaya.

Important note

This Privacy Policy is general website and service information. It does not replace a signed service agreement, official government requirement, or legal advice for a specific case. Please contact our team for case-specific document review.

Contact for privacy requests

For privacy questions or data subject requests, contact AW Business Service Pattaya by LINE at @awbizpattaya, email at info@awbizpattaya.com, or phone at 086-322-0030.